At Lens n’ Glasses, we want to make ordering contact lenses online as straightforward and safe as possible.

This page explains what a contact lens prescription is, how to provide your prescription when ordering, what information it should contain, and how prescription verification may work for certain orders.

Important Notice

Lens n’ Glasses does not provide eye examinations, diagnose eye conditions, determine prescriptions, fit contact lenses, or prescribe contact lenses.

Contact lenses are medical devices. Before purchasing contact lenses, you should obtain a current contact lens prescription from a qualified eye care professional.

Please do not use Lens n’ Glasses to determine your lens power or convert a glasses prescription into a contact lens prescription.

If you experience eye pain, persistent redness, unusual light sensitivity, discharge, or changes in vision while wearing contact lenses, remove the lenses and seek advice from a qualified eye care professional.

How to Provide Your Contact Lens Prescription

If you have a current contact lens prescription, the easiest way to provide it to Lens n’ Glasses is by submitting a clear photo, scan, or digital copy of your prescription.

Your prescription should be readable and show the information necessary to accurately fulfill your order.

For customers in the United States, federal regulations specifically allow customers to present their prescription to a contact lens seller by uploading a copy or photograph.

Your prescription may include:

• Your full name
• Examination date
• Prescription issue date
• Prescription expiration date
• Eye care professional’s name and contact information
• Contact lens power
• Contact lens brand or manufacturer
• Base curve (BC) or appropriate designation
• Diameter (DIA), where applicable
• Cylinder (CYL) and axis information, where applicable

The exact information can vary depending on your prescription and the type of contact lenses prescribed. The FDA identifies these as important elements of a contact lens prescription.

We recommend uploading:

📷 A clear photograph of your prescription
or
📄 A scanned/digital copy of your prescription

Make sure that the entire prescription is visible and readable.

What Happens After You Submit Your Prescription?

Our process is designed to keep prescription submission simple.

1. Upload your prescription

Provide a clear photograph, scan, or digital copy of your current contact lens prescription.

2. We review the information

We may check that the prescription contains the information needed to process your order and that the prescription details correspond with the contact lenses you selected.

For example, if your prescription specifies a particular brand and power, we may check that the product and power in your order correspond to that prescription.

3. We may contact you if something is unclear

If the uploaded prescription is incomplete, unreadable, expired, or does not appear to correspond with the order, we may contact you before processing the order.

4. Verification may be required in certain circumstances

Depending on your location and applicable regulations, we may need to obtain or verify prescription information with your prescribing eye care professional.

For U.S. orders, federal regulations provide two routes for a seller: obtain a copy of the prescription or verify the prescription information with the prescriber using the FTC’s required procedure.

Do I Need to Contact My Eye Doctor?

Usually, if you provide us with a valid copy of your prescription, you do not need to contact your eye doctor just because you are ordering from Lens n’ Glasses.

You can simply provide us with a copy or photograph of your prescription.

However, if your prescription cannot be adequately established from the information provided, applicable regulations may require us to verify the prescription with your eye care professional.

For U.S. customers, the FTC has specific requirements for prescription verification, including the information that must be provided to the prescriber and the applicable response period.

What If I Don’t Have a Copy of My Prescription?

If you have previously had a contact lens examination but don’t have your prescription, contact your eye care professional and request a copy.

In the United States, contact lens prescribers are generally required to provide patients with a copy of their contact lens prescription when the fitting is complete.

Lens n’ Glasses cannot determine your prescription for you.

Please don’t guess your power based on:

• Your previous contact lenses
• Your glasses prescription
• A friend’s prescription
• Your vision
• An online prescription calculator

Contact Lens Prescription vs. Glasses Prescription

A contact lens prescription is different from an eyeglass prescription.

Contact lenses sit directly on the eye, so a contact lens prescription can include additional information such as:

• Contact lens brand
• Lens material
• Base curve
• Diameter
• Contact lens power
• Cylinder and axis, where applicable

The FDA notes that a contact lens prescription contains information needed to accurately fill the specific contact lens prescription.

Do not assume that your eyeglass prescription can be used directly to order contact lenses.

If you currently only have an eyeglass prescription, please consult a qualified eye care professional for a contact lens prescription.

How to Read Your Contact Lens Prescription

Contact lens prescriptions may use abbreviations such as:

For example:

OD: -2.00
OS: -2.50
BC: 8.6
DIA: 14.2

This is only an example.

Do not use these numbers to determine your own prescription.

What If My Left and Right Eyes Have Different Powers?

This depends on the particular contact lens product.

Some contact lenses can be ordered with different powers for each eye.

Other products are sold as a pair with the same power in both lenses.

For example, certain products available at Lens n’ Glasses are sold as a pair with the same power in both eyes.

Always check the individual product page before placing your order.

If you require different powers for your left and right eyes, make sure the product you select supports different powers.

Do Colored Contact Lenses Need a Prescription?

Prescription requirements depend on the country where you live.

However, in the United States, colored, decorative, cosmetic, and plano contact lenses are regulated as contact lenses and require a valid prescription. The FTC’s Contact Lens Rule applies to cosmetic, decorative, and plano lenses as well as vision-correcting lenses.

The FDA also specifically advises consumers to obtain an eye examination and prescription before purchasing decorative or colored contact lenses.

What Are Plano Contact Lenses?

Plano contact lenses have no vision-correction power.

They are commonly used for cosmetic purposes, such as changing or enhancing the appearance of your eye color.

Although they do not correct vision, they still come into direct contact with your eyes.

In the United States, plano contact lenses are still subject to prescription requirements.

What If My Prescription Is Expired?

Do not use an expired prescription to purchase contact lenses.

Prescription validity periods can vary depending on the country or jurisdiction.

For U.S. contact lens prescriptions, federal rules generally require a prescription to remain valid for at least one year unless the prescriber determines that a shorter period is medically necessary. State requirements may also apply.

If your prescription has expired, please contact your eye care professional for a current prescription.

Prescription Verification for U.S. Customers

For customers purchasing contact lenses for delivery in the United States, the FTC Contact Lens Rule applies to sellers providing contact lenses to U.S. consumers, including sellers located outside the United States.

Under the rule, a seller must have a copy of the prescription or verify the prescription through the prescribed verification process before providing the lenses.

If verification is required, the seller sends specific prescription and order information to the prescriber.

The FTC provides a verification period of eight business hours for the prescriber to respond to a properly completed verification request. If the prescriber does not respond within that period, the prescription may be considered verified under the rule’s passive-verification process.

Important: Passive verification is not simply “the doctor didn’t reply, so we assume everything is fine.” The FTC’s verification process has specific information, communication, timing, and record-keeping requirements.

International Orders

Lens n’ Glasses serves customers internationally.

Prescription and import requirements can vary between countries.

Depending on your destination, you may be subject to:

• Prescription requirements
• Import restrictions
• Customs procedures
• Taxes or duties
• Local regulations concerning contact lenses

Customers are responsible for complying with the requirements applicable in their country.

Contact Lens Safety

Always follow the instructions provided by your eye care professional and the lens manufacturer.

We recommend that you:

• Wash and dry your hands before handling contact lenses.
• Follow the recommended wearing schedule.
• Follow the manufacturer’s cleaning and storage instructions.
• Use appropriate contact lens solution when required.
• Never share contact lenses with another person.
• Replace lenses according to the manufacturer’s recommended schedule.
• Stop wearing lenses if you experience unusual discomfort or eye problems.

Seek prompt professional eye care if you experience symptoms such as persistent eye pain, redness, light sensitivity, discharge, or changes in vision.

Need Help?

If you have questions about your order, prescription upload, or product specifications, contact us:

Email: wecare@lensnglasses.com

Our customer service team can assist with product and order information, but we cannot:

• Perform an eye examination
• Diagnose eye conditions
• Determine your prescription
• Prescribe contact lenses
• Replace professional eye care

Frequently Asked Questions

Do I need to upload my prescription when ordering?

If a prescription is required for your order, you should provide a clear copy or photograph of your current contact lens prescription. Requirements may vary depending on your location.

Will Lens n’ Glasses contact my eye doctor?

Not necessarily. If you provide a valid copy of your prescription, that may be sufficient. In circumstances where verification is required, we may need to verify the prescription with your prescribing eye care professional according to the applicable rules.

Can I just tell you my lens power?

For some orders and jurisdictions, prescription information may be provided for verification. However, if you have a copy of your prescription, uploading a clear photograph or scan is the preferred and simplest option.

Can I use my glasses prescription?

No. You should not assume that a glasses prescription can be directly used for contact lenses. Contact lenses require their own prescription and fitting considerations.

Can I order colored contact lenses without a prescription?

Requirements depend on your country. In the United States, colored, decorative, cosmetic, and plano contact lenses require a valid prescription.

Can I order different powers for my two eyes?

It depends on the product. Some lenses allow different powers for each eye, while some products are sold as pairs with the same power.

What if I don’t have my prescription?

Contact your eye care professional and request a copy of your current contact lens prescription.

Can Lens n’ Glasses tell me what power I should buy?

No. Lens n’ Glasses does not provide eye examinations or determine contact lens prescriptions.

Your Prescription, Your Choice

You have the right to obtain a copy of your contact lens prescription and use it when purchasing contact lenses from a seller of your choice, subject to applicable laws and requirements.

If you already have your prescription, simply provide us with a clear copy or photograph when required for your order.

Lens n’ Glasses is here to make the ordering process simple — while your eye care professional remains the right person to determine your prescription and eye health needs.